FAQs
FAQS
In accordance to our goal of providing Quality items at the Lowest prices to our consumers, we work directly with our manufacturers, instead of having to go through a middleman. No dealers. No wholesalers. No high price tag.
To ensure that the items we receive from our manufacturers are complete and pass our Quality checks, orders need to go through our Processing period before shipment.
1.Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.
2.Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.
All packages have specific tracking information
*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.
PROCESSING TIME
3-12 Business days
Cancellations:
Once we get your order you have 24 hours to cancel , after 24 hours orders If there are any problems during shipping, we’ll do our best to help you sort it out.
| Country | Cost |
Shipping Time (Business days) |
| United States | 0$ | 14 - 30 |
| Oceania : Australia, New Zealand | 0$ | 14 - 30 |
| Europe | 0$ | 10 - 30 |
| North America : Canada | 0$ | 14 - 30 |
| Other Countries | 0$ | 14 - 30 |
*This doesn’t include our 3-12 business day processing time
Once USPS has possession of your package we are NO longer responsible.
We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.
Our products will be delivered using a trackable and secure method.
For shipping, we required up to 4 weeks for delivery orders before they are listed as missing. After 8 weeks, you can request a refund or a resend.
You can contact us using our email thechildrensfirm@gmail.com
What is your refund/exchange policy?
All CLEARANCE ITEMS purchased are final sales and cannot be exchanged or returned for a refund.
All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
*Please note our manufacturers may send pieces separately, no worries you will receive everything you ordered in a timely manner!
Is there a clothing size chart?
Is there a shoe size chart?
How do I return something?
Step 1: Send a return request to thechildrensfirm@gmail.com. Please remember to include the following details in the request, for faster processing:
a. Order Number
b. Name(s) of the Item(s) you want to return.
c. Reason for wanting to return the items(Size/Quality/Other Reasons...)
d. Photos of the items to be returned, for reference
Step 2: Our Customer Service Representatives will give a response to your request within 24-48 hours.
(There will be instances that we will not be able to attend to your issue due to High email volume but rest assured we will be working round the clock to answer all emails and calls as fast as possible.)
What forms of payment do you accept?
The Childrens Firm accepts the following forms of payments through PayPal: Visa, MasterCard, American Express, Discover, and PayPal payments.