FAQS

In accordance to our goal of providing Quality items at the Lowest prices to our consumers, we work directly with our manufacturers, instead of having to go through a middleman. No dealers. No wholesalers. No high price tag.

To ensure that the items we receive from our manufacturers are complete and pass our Quality checks, orders need to go through our Processing period before shipment. 

Due to the popularity of our products, the shipping process takes between 7-20 days. Once we get your order and commence shipping, you are not allowed to cancel the order. If there are any problems during shipping, we’ll do our best to help you sort it out.Rest assured that we are in constant communication with our manufacturers to ensure faster processing in fulfilling your orders. We appreciate your understanding.

Once USPS has possession of your package we are no longer responsible.

 Our products will be delivered using a trackable and secure method. 

For shipping, we required up to 4 weeks for delivery orders before they are listed as missing. After 8 weeks, you can request a refund or a resend.

You can contact us using our email thechildrensfirm@gmail.com

What is your refund/exchange policy?

All CLEARANCE ITEMS purchased are final sales and cannot be exchanged or returned for a refund.

All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.

 

*Please note our manufacturers may send pieces separately, no worries you will receive everything you ordered in a timely manner!

How do I return something?

Step 1: Send a return request to thechildrensfirm@gmail.com. Please remember to include the following details in the request, for faster processing:
a. Order Number
b. Name(s) of the Item(s) you want to return.
c. Reason for wanting to return the items(Size/Quality/Other Reasons...)

d. Photos of the items to be returned, for reference

 

Step 2: Our Customer Service Representatives will give a response to your request within 24-48 hours.

(There will be instances that we will not be able to attend to your issue due to High email volume but rest assured we will be working round the clock to answer all emails and calls as fast as possible.)

What forms of payment do you accept?

The Childrens Firm accepts the following forms of payments through PayPal: Visa, MasterCard, American Express, Discover, and PayPal payments.