What is your refund/exchange policy?
All CLEARANCE ITEMS purchased are final sales and cannot be exchanged or returned for a refund.
All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. You are solely responsible for the cost of shipping the returned product. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
*Please note our manufacturers may send pieces separately, no worries you will receive everything you ordered in a timely manner!
How do I return something?
Step 1: Send a return request to thechildrensfirm@gmail.com. Please remember to include the following details in the request, for faster processing:
a. Order Number
b. Name(s) of the Item(s) you want to return.
c. Reason for wanting to return the items(Size/Quality/Other Reasons...)
d. Photos of the items to be returned, for reference
Step 2: Our Customer Service Representatives will give a response to your request within 24-48 hours.
(There will be instances that we will not be able to attend to your issue due to High email volume but rest assured we will be working round the clock to answer all emails and calls as fast as possible.)
